Our goal is to create a comfortable online shopping environment for our customers. We always aim to meet and exceed your expectations. Therefore we are doing our best to offer a wide range of shipping options. All orders are package very discreetly. One of the ways is to ship the meds in a padded envelope with heat sealed sachets inside, not mentioning the product names or the website name on the outside of the package.
We ship to the following countries USA, UK, Australia and many other countries in EU. We ship orders from two warehouses: one of this warehouse is within the North America and from our EU warehouse in Denmark. Depending on what you want to order and where to send, as well as stock availability, we will ship product from the optimal warehouse.
We can ship via USPS,Registered Airmail, DHL, EMS, UPS, FedEx. EMS or FedEx are preferable for US customers while USPS is best for the rest of the world.
TRACKING NUMBERS ARE PROVIDED FOR ALL ORDERS. You will get a tracking # after your order has been shipped.
Shipping is free for all orders that are $399 and over within the USA, while shipping to other countries starts at $15 and may be more depending on your country and how fast you want the package delivered.
Also, shipping is free for all orders that are $499 and over within Europe/UK
3 days for customers within the USA and Canada
5 days for customers within Europe and Australia
7 days for customers in the Rest of the World
Payment is made via western union or money gram. This is because of the discreet nature of western union or money gram wire transfer mode of payment. We will also be able to receive payment in minutes.You will get payment instructions and information required for the payment method only by email after you have placed your order online on our website. Once your order is completed and you checkout, your order ticket will automatically be sent to our system and we will then send the payment information.
We don't accept Paypal because its against Paypal‘s terms and conditions to receive payment for prescription meds.
We don't accept Visa and Mastercard at the moment. We are working to get credit card payment back up and running by next month. However, you can make western union and money gram payment using your credit card.
We accept payment via Bitcoin if you know how to use it, indicate to us
First Rate Pharmacy is committed to providing the highest quality products and customer service and is responsible for delivering orders to the customers. We give all our valued customers a 95% money back guarantee. However, due to the nature of the products, which are controlled medications in many countries, there is a need for some guidelines to be followed.
The following are the cases where a customer can apply for a refund:
-If a customer cancels the order within 3 hours of making the payment. Once the payment has been made and the order has been forwarded to the Shipping Department, no refunds can be issued.
-If an order has not been received by the customer within 21 days of processing the payment, the customer can apply for a refund.
However, the following non-reception causes will not be refunded:
-If a customer changed his/her address
-Customer provided a wrong address
-If the order arrived at the right address, but there was no one to claim it
-If the order arrived at the right address, but someone else claimed it.
We try our best to source the best quality products for our valued customers, but still if a customer claims that the products he/she received are ineffective, the customer can apply for a refund, given the customer provides us with the following:
-A clear picture of the lab tests report
-A clear picture of the products
-A clear picture of the package (Envelop, box etc.)
-Proof of Payment (Electronic or physical receipt)
Payments made can be refunded within 10 business days upon completion of the investigation.